Privacy Policy 123mbi –
Our Commitment to Protecting Your Data

1 Introduction

Welcome to the 123mbi Privacy Policy page. This document clearly and transparently explains how our platform collects, processes, stores, and protects your personal information when you use 123mbi services — whether through our official website or mobile app.

At 123mbi, we believe your trust is our most valuable asset. That is why we never compromise on data protection. Every decision we make regarding the handling of personal data always prioritises your interests and security as a user.

By registering and using the 123mbi platform, you agree to the data collection and usage practices as described in this privacy policy. If you do not agree, please discontinue use of the platform and contact our support team for further assistance.

2 Personal Data We Collect

123mbi collects personal information from you through several means when you interact with our platform. The following are the categories of data we collect:

We only collect data that is genuinely necessary for the stated purposes. We do not collect sensitive information such as biometric data, political views, or religious beliefs.

3 How We Use Your Data

The personal data we collect is used solely for the following purposes:

• Identity verification and KYC compliance – ensuring all users meet the required age and identity verification criteria before conducting financial transactions.
• Transaction processing – processing deposits, withdrawals, and any fund transfers securely and accurately.
• Account security – detecting suspicious activity, unauthorised login attempts, and protecting your account from unauthorised access.
• Service communications – sending important notifications related to your account, transactions, policy updates, and promotional information (with your consent).
• Platform improvements – analysing usage patterns to improve the design, performance, and user experience of the 123mbi platform.
• Legal compliance – fulfilling the reporting obligations and regulatory requirements mandated by the relevant authorities.
• Customer support – helping you resolve any issues, queries, or complaints more efficiently and accurately.

4 Data Sharing with Third Parties

123mbi is firmly committed to never selling or renting your personal data to any party. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers – to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements and receive only the minimum data necessary.
• Identity verification providers – authorised third parties who assist us in conducting the KYC process securely and efficiently.
• Authorities and regulatory bodies – when required by law or court order. This includes cases involving fraud detection or financial crime investigations.
• Technical service providers – such as cloud computing and analytics services that help us operate the platform. All such providers sign data processing agreements that comply with international data protection standards.

In all of the above cases, we ensure that the receiving parties use your data only for the specified purpose and maintain security measures equivalent to our own standards.

5 Your Data Security

Protecting your personal data is a responsibility we take extremely seriously. 123mbi implements multiple layers of technical and organisational security to ensure your data remains protected at all times:

• 256-bit SSL Encryption on all communications between your web browser or app and our servers – ensuring no third party can read or intercept data in transit.
• Encrypted password storage using a one-way hashing algorithm. Your password is never stored in plain text in our systems.
• Two-factor authentication (2FA) available to all user accounts as an additional layer of protection during login.
• Continuous security monitoring – our systems monitor for any suspicious activity in real time and trigger automatic alerts when detected.
• Periodic penetration testing conducted by independent security experts to identify and close any system vulnerabilities before they can be exploited.
• Strict internal access controls – only staff who genuinely require access to specific data are permitted to do so, and every access is logged for audit purposes.

6 Cookies & Tracking Technologies

123mbi uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies – required for core platform functions such as login session verification and security. These cookies cannot be disabled as they are critical to platform operations.
• Performance Cookies – collecting information about how you use the platform (such as frequently visited pages) to help us improve the user experience. All data is collected anonymously.
• Functional Cookies – remembering your preferences such as language, display settings, and login information to provide a more personalised experience.
• Analytics Cookies – helping us understand aggregated traffic patterns and platform usage for planning and development purposes.

You can manage cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the 123mbi platform.

7 Data Retention Period & Deletion

123mbi retains your personal data for as long as necessary to fulfil the original purpose of collection and any related legal obligations. Generally:

• Active account data – retained for as long as your account is active and for a defined period after account closure for legal compliance purposes.
• Financial transaction records – retained for the minimum period required by applicable financial regulations, typically between 5 and 7 years.
• Security & activity logs – retained for a sufficient period for security investigation and internal audit purposes.
• Support communication data – retained for 2 years after the last interaction for reference and service improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you. You may also request early deletion of your data, subject to legal compliance requirements that may require us to retain certain records.

8 Your Rights as a User

As a 123mbi user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the 123mbi customer support team via live chat within the platform. We will process your request within 30 business days.

9 Minor Player Protection

123mbi is the platform that only intended for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you believe that a minor has registered an account on our platform, please contact us immediately. We will investigate and, if confirmed, the account in question will be closed immediately and all related data will be deleted.

10 Amendments to This Privacy Policy

123mbi reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes:

• A notification will be sent to your registered email address at least 7 days before the changes take effect.
• The "Updated" date at the top of this page will be revised to reflect the date of the latest review.
• For minor changes that have no material impact, we may simply update this page without a separate notification.

Continued use of the 123mbi platform after the effective date of any amendments constitutes acceptance of the updated privacy policy. We encourage you to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly within the 123mbi platform – the fastest way to get a response.
• Email: [email protected] – we will reply within 1 to 3 business days.
• FAQ Page: Visit FAQ page us for answers to common questions about privacy and data security.

We are committed to addressing every enquiry seriously and providing a clear, accurate response within a reasonable timeframe. Your trust is our priority.